VoiceConvo.ai: Terms of Service

Last Updated: March 4, 2025

1. Acceptance of Terms

Please read these Terms of Service ("Terms") carefully. By accessing or using the VoiceConvo.ai services, you agree to be bound by these Terms, forming a legally binding agreement between you (the individual or entity using the service) and VoiceConvo.ai ("we," "us," or "our"). If you are using the services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, in which case "you" refers to the organization as well.

If you do not agree to these Terms, you must not use the VoiceConvo.ai services.

These Terms will remain in effect until terminated as described below.

You also agree to abide by our Privacy Policy (incorporated herein by reference), which describes how we collect, use, and protect your information. Certain features may be subject to additional guidelines or agreements, which will become part of these Terms upon your acceptance of them.

2. Description of Services

VoiceConvo.ai provides a platform and control interface for creating and managing AI-powered voice and chat agents. Our platform allows you to configure, deploy, and orchestrate virtual agents that engage in real-time voice or text-based conversations with end users. In delivering these services, VoiceConvo.ai integrates multiple third-party infrastructure components for functionalities such as speech recognition, language processing/generation by AI models, text-to-speech voice synthesis, telephony connectivity (e.g. phone calls), and real-time communications. In essence, our service acts as an orchestration and control layer over these specialized modules provided by third parties. This integrated approach enables your AI agents to converse in a human-like manner across voice or chat channels, while you manage settings and behavior through our web-based dashboard and APIs.

Third-Party Providers

VoiceConvo.ai's platform utilizes third-party service providers (collectively, "Third-Party Providers") to perform critical functions of the service, including but not limited to speech-to-text transcription, AI/LLM processing, text-to-speech audio generation, telephony services (such as phone number provisioning and call routing), and streaming of audio/data. These Third-Party Providers operate their own services that are simply accessed through our platform's interface. You acknowledge and agree that we may share data (including audio and text content from your interactions) with such providers as necessary to enable the services, and that such data will be handled according to each provider's terms and privacy policies.

VoiceConvo.ai does not make any representations or warranties on behalf of these Third-Party Providers, nor are we an agent or guarantor of their services. You further understand that the performance and availability of our Services may depend on these external services, and therefore that VoiceConvo.ai is not responsible for any failures, errors, or downtimes caused by Third-Party Provider infrastructure. We reserve the right to change or substitute Third-Party Providers in our platform at our discretion, in order to maintain or improve the Services.

No Third-Party Accounts Required

Because VoiceConvo.ai is offered as a white-labeled integration of various backend platforms, you are not required to supply your own API keys or accounts for those third-party services. All required third-party integrations are provided through VoiceConvo.ai's system. Accordingly, you must use the integrated connections provided by VoiceConvo.ai and may not bypass the platform to directly invoke third-party services. All usage of third-party services through our platform will be billed to you by VoiceConvo.ai as described in the Fees section, and you will not typically have a direct contractual relationship with those third-party vendors for the services used within VoiceConvo.ai.

3. Account Registration and Security

To use VoiceConvo.ai, you must create an account and provide accurate, current, and complete information as prompted. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to promptly notify us of any unauthorized access or use of your account. We are not liable for any loss or damage arising from your failure to keep your account credentials secure. You must keep your account information (such as contact and billing details) up-to-date at all times.

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Services, and not barred from using the Services under applicable law. By using VoiceConvo.ai, you affirm that you have full power and authority to enter into these Terms and doing so will not violate any other agreement to which you are a party.

4. Fees and Payment

Subscription and Usage Fees

VoiceConvo.ai may offer its Services on a subscription or usage-based model. You agree to pay all fees specified for your plan, including any base subscription fees and passthrough usage fees incurred via the integrated Third-Party Providers. For example, usage-based fees may include charges for minutes of audio processed, characters or tokens of text generated, telephony minutes used, etc., which are aggregated through our platform and billed to you. These usage fees are generally determined by the underlying third-party costs and are passed through to you in our pricing.

VoiceConvo.ai will bundle the costs of third-party services into your overall bill, and may itemize such usage in invoices or account statements. You understand that you do not provide your own API keys for third-party services on this platform; instead, all usage is routed through VoiceConvo.ai's integrations, and VoiceConvo.ai in turn charges you according to consumption.

Payment Terms

Fees will be charged in the currency and on the schedule identified when you signed up (for instance, charges may be billed in advance on a monthly or annual subscription cycle, with additional usage fees billed in arrears, or on a pay-as-you-go basis). You authorize VoiceConvo.ai to charge your provided payment method for all amounts due. If any payment is past due, we may suspend or terminate your access to the Services after providing notice and an opportunity to cure, if required by law. Unless otherwise stated, all fees are exclusive of taxes or duties (such as sales, use, VAT, or withholding taxes). You are responsible for any applicable taxes, except taxes on our net income. We reserve the right to change our fees or introduce new fees with reasonable notice to you (for example, by email or via the Service); your continued use of the Service after the effective date of fee changes constitutes your agreement to the new fees.

No Refunds

Except as expressly provided in these Terms or as required by law, all fees paid are non-refundable. If you terminate the Service or if we terminate the Service due to your breach, you will not be entitled to a refund of any fees already paid. If we terminate the Service for convenience (and not due to your breach), we will refund any pre-paid fees on a pro-rata basis for the remaining unused period.

Usage Responsibility

You are responsible for all usage of the Services under your account, including any unintended or excessive usage. VoiceConvo.ai may provide you the ability to set usage limits or alerts, but we do not automatically stop or prevent usage if you exceed your expected or allocated amounts unless you have explicitly configured such limits. This means that unless you have set up restrictions, our system will continue to process incoming interactions (calls, chats, etc.) and you will be liable for the associated usage fees even if they exceed your planned budget or expectations. Please monitor your usage and configure any available limits to avoid surprise charges. VoiceConvo.ai shall not be responsible for any costs incurred due to your failure to properly control your usage of third-party services through our platform.

5. Customer Responsibilities and Acceptable Use

By using VoiceConvo.ai, you agree to use the Services in a lawful and responsible manner. You are solely responsible for the design, configuration, and behavior of the AI voice and chat agents that you deploy using our Services. This means you are responsible for all content presented to end users by your agents and the consequences of such content or interactions. You must ensure that your agents' behavior and outputs (and your use of the Services) comply with all applicable laws and regulations, as well as with any guidelines we provide.

Compliance and Appropriate Use

You will not use the Services to violate any law or regulation, including (without limitation) laws governing telemarketing, spam, privacy, data protection, intellectual property, or the recording of communications. For example, if you use VoiceConvo.ai to place or receive calls, you are responsible for ensuring you have any necessary consents to record calls or to contact individuals, and for complying with "do not call" rules or other consumer protection laws. You agree not to use the Services to harass, defraud, deceive, or cause harm to anyone. You also agree not to use your AI agents to generate content that is defamatory, obscene, infringing, personally identifiable (without consent), or otherwise illegal or tortious.

VoiceConvo.ai does not proactively monitor the content or performance of your agents, so it is your responsibility to supervise and test them to ensure they function as intended and in a manner that is appropriate for your use case. We expressly disclaim any responsibility for the content generated by your AI agents or any actions they take as configured by you, and you agree that you use and deploy them at your own risk.

Configuration and Ongoing Management

You are responsible for properly configuring your AI agents through our interface and reviewing their performance. This includes selecting appropriate language models, setting prompts or knowledge bases, choosing voice profiles, and defining any logic or rules to guide the agent. You must also monitor the agent's interactions (especially in the early stages of deployment) and make adjustments as needed to avoid undesired behavior. If you become aware of any issue with your agent (for example, it gives incorrect or harmful responses), you should take prompt steps to correct or disable it.

VoiceConvo.ai provides you with a toolkit to control your agents, but you are ultimately in control of and accountable for their behavior.

Prohibited Technical Actions

You will not interfere with or disrupt the VoiceConvo.ai Services or servers (e.g., by malicious code, denial of service attacks, or exploiting vulnerabilities). You will not attempt to reverse engineer, decompile, or extract the source code or underlying algorithms of our software, except to the extent allowed by law. You will not bypass any security or access controls of the Service. Additionally, you may not misuse the third-party integrations by attempting to use them outside our platform or in violation of the third-party providers' terms of use. Any use of third-party services obtained via VoiceConvo.ai must adhere to the usage policies of those providers (for example, content policies for AI model usage); if your use causes a provider to suspend or ban our access, we may terminate or suspend your Service.

VoiceConvo.ai reserves the right to suspend or terminate your access to the Services for any abusive or unauthorized usage. You agree to cooperate with us in investigating any suspected or actual breach of these Terms.

6. Intellectual Property Rights

6.1 Our Services and Intellectual Property

All rights, title, and interest in and to the VoiceConvo.ai Services, including the software, algorithms, documentation, user interfaces, website, dashboards, and any VoiceConvo.ai trademarks or branding, are and will remain the exclusive property of VoiceConvo.ai and its licensors. The Services may include material licensed from third parties, which remains the property of those third-party licensors. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the VoiceConvo.ai Services during the term of your agreement, solely for your internal business purposes in connection with deploying your AI agents. No rights or licenses are granted to you by implication or otherwise except for the limited rights expressly granted herein. You will not remove or alter any copyright, trademark, or other proprietary notices on the Services.

6.2 Your Content and Ownership

Your Content refers to any data, information, or material that you or your end users input, upload, or transmit into the VoiceConvo.ai platform, including but not limited to prompts, scripts, profiles, audio recordings of voices, text transcripts, conversation logs, or any other content provided through your use of the Services.

You retain all rights and ownership in Your Content. VoiceConvo.ai does not claim any ownership rights in Your Content, and nothing in these Terms will be construed to restrict your rights to use Your Content independently of the Service.

By using our Service, you grant VoiceConvo.ai a worldwide, royalty-free, sublicensable (to our infrastructure and cloud providers, and integrated Third-Party Providers) license to host, copy, transmit, modify, and process Your Content solely as necessary to provide the Services to you. This means we and our service providers can handle your data for purposes such as processing speech and text through AI models, generating responses, converting text to speech, recording/transcribing calls if you enable that, and storing configuration or conversational data as needed for service functionality. We will not use Your Content for any purposes outside of providing and improving the Service as permitted by these Terms.

Except for the license you grant above, you retain all intellectual property rights in Your Content. We do not use Your Content to train our own AI models or to improve our services for others without your explicit permission. If you choose to stop using VoiceConvo.ai and terminate your account, you can export or delete Your Content from the platform, and upon your request, we will delete or anonymize any stored Content in our possession, except to the extent we are permitted or required to retain it by law or for legitimate business purposes.

If you provide Feedback or suggestions to VoiceConvo.ai about our Services (for example, ideas for improvements or new features), you acknowledge that such Feedback is given voluntarily and we are free to use it without obligation or restriction. You hereby grant VoiceConvo.ai a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate any feedback or suggestions you provide into our products and services, without any compensation to you.

6.3 Third-Party Content and IP

If you use any third-party content in conjunction with the Services (for example, if you upload audio recordings, scripts, or datasets that you obtained from a third party), you must ensure you have all necessary rights and licenses to that content. VoiceConvo.ai will not be responsible if Your Content includes material that you lack rights to use. You agree not to input or expose the Service to any third-party content that infringes someone else's intellectual property or proprietary rights. VoiceConvo.ai may delete or disable content upon receiving credible notices of infringement (such as DMCA takedown notices).

7. Data Usage and Privacy

Your trust and data security are important to us. VoiceConvo.ai will handle data in accordance with the following principles:

7.1 Data Processing and Purpose

We will use the data you (or your end users) provide through the Service solely for the purpose of delivering the VoiceConvo.ai Services and any related support or troubleshooting. This includes routing data to Third-Party Providers as needed for processing and temporarily caching or storing data to maintain conversational context or perform analytics that you have enabled.

We do not use Your Content or any personal data derived from it to train our machine learning models or any third-party models, nor to profile or target you or your end users for marketing. The only analyses we perform on your data are those necessary to provide and optimize the Services for you.

7.2 Data Retention

By default, VoiceConvo.ai does not retain detailed conversation transcripts, audio recordings, or message content for longer than necessary to facilitate each real-time interaction. We may retain high-level usage data (e.g., aggregate metrics, duration of calls, number of messages) for billing, analytics, and service improvement, but not the full content of conversations. If you desire longer-term storage of conversation data, you must explicitly enable such a feature (if available) or make a written request and reach an agreement with us.

7.3 Data Privacy and GDPR

VoiceConvo.ai is committed to data privacy and security best practices. We comply with applicable data protection laws, including the principles of the EU General Data Protection Regulation (GDPR), for any personal data processed through our Service. We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure, commensurate with the risks and industry standards.

We do not sell personal data or share it with third parties for marketing or other independent purposes. Data is shared only with the Third-Party Providers as needed to perform the Service.

7.4 Your Obligations (Data)

You are responsible for obtaining any necessary consents or legal bases for the personal data that is processed via VoiceConvo.ai. If your end users will be interacting with an AI agent, you should provide any required notice or disclosure to them (for example, if a call is recorded or if an AI is conversing with them rather than a human, where required by law or your policies).

8. Disclaimer of Warranties

VoiceConvo.ai provides the Services on an "as is" and "as available" basis, with all faults and without any warranty of any kind, to the fullest extent permitted by law. You expressly acknowledge that use of the Services is at your sole risk. VoiceConvo.ai and its suppliers disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We make no guarantee that the Services will meet your requirements or expectations, or that the results produced (including AI-generated outputs) will be accurate, reliable, or suitable for any particular use.

Evolving AI Technology

You understand that the AI technologies powering our Services are rapidly evolving and inherently probabilistic. The AI models may generate responses or behaviors that are unexpected, incorrect, or even inappropriate in certain contexts. VoiceConvo.ai does not warrant or guarantee that your AI agents' outputs will be error-free, 100% safe, or conform to any specific standards of accuracy or quality.

Service Availability

VoiceConvo.ai makes no representation or warranty that the Services will be uninterrupted, timely, secure, or error-free. While we strive for high availability, the Services may be subject to delays, outages, or other disruptions, including those outside our control.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY (OR VOICECONVO.AI'S SUPPLIERS) BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, REGARDLESS of legal theory (whether in contract, tort, or otherwise) and even if the liable party has been advised of the possibility of such damages.

Except for the indemnification obligations stated in Section 10 and your obligation to pay fees, each party's total cumulative liability under these Terms is limited to the greater of US $100 or the total amount you have paid to VoiceConvo.ai in the twelve (12) months immediately prior to the event giving rise to liability.

10. Indemnification

You agree to indemnify, defend, and hold harmless VoiceConvo.ai and its officers, directors, employees, agents, affiliates, and licensors from and against any and all third-party claims, liabilities, losses, damages, or expenses (including reasonable attorneys' fees) that arise out of or relate to: (a) Your Content; (b) your use of the Services in violation of these Terms or applicable law; or (c) your breach of these Terms.

11. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or related to them or the Services will be governed by the laws of the State of Colorado, USA, excluding its conflict of laws principles. The U.S. Federal Arbitration Act will govern the interpretation and enforcement of the arbitration agreement.

You and VoiceConvo.ai agree that all disputes, controversies, or claims arising out of or relating to these Terms or the use of the Services shall be resolved solely by binding arbitration on an individual basis. YOU HEREBY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING AGAINST US.

12. Changes to Terms

VoiceConvo.ai may update or modify these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice within the Service. Any changes to these Terms will be effective immediately for new users and, for existing users, 30 days after we provide notice of the changes.

13. Assignment

You may not assign or transfer these Terms or any of your rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. VoiceConvo.ai may freely assign or transfer this agreement to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

14. Force Majeure

Neither VoiceConvo.ai nor you will be liable for any failure or delay in performance of an obligation under these Terms (except payment obligations) if such failure or delay is due to causes beyond a party's reasonable control, such as acts of God, fire, flood, earthquake, pandemic, war, terrorism, government action, labor conditions, power or internet failures, or other events of force majeure.

15. Entire Agreement and Severability

These Terms (together with any Order Form, subscription agreement, or additional guidelines or policies expressly incorporated by reference) constitute the entire agreement between you and VoiceConvo.ai regarding the Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect.